During the Ideation Process, campus customers will create and submit ideas. The ideation process allows for tracking the progress of an idea as it moves through different stages: from idea to actualization. Business users create, submit, and collaborate on ideas through ServiceNow. Each idea is created with a unique idea number, which is displayed at the top of the ServiceNow self-service homepage immediately after submission. Clicking this link opens the Idea form.
Below are the steps performed during the Idea Creation Phase:
- Customers create and submit Ideas through ServiceNow.
- A record is created in ServiceNow and ServiceNow triggers an email notification to the Business Analysis team.
- The Business Analysis team reviews the idea and asks initial questions to the submitter and updates the information in the idea.
- The Business Analysis team reviews the idea details with the appropriate DIT director.