Upcoming In-Person Training

Click HERE to view and register for our currently scheduled trainings

Project Management

Overview of project management, process map, and templates. Recommended for Operational Managers. (1.5 hours)

Recommended if you:

- Are new to project management

Resources

ServiceNow Hierarchy Diagram

Introduction to Project Management PowerPoint Presentation

 

ServiceNow PPM

Hands-on overview of project management features in ServiceNow. Recommended for Operational Managers. (2 hours)

Recommended if you:

- Are new to the ServiceNow Project Module and would like to begin tracking your projects in ServiceNow

Resources

ServiceNow PPM PowerPoint Presentation

ServiceNow PPM One-Pager

ServiceNow PPM Training Flow

 

ServiceNow Task Management

Hands-on overview of task management features in ServiceNow (1 hour)

Recommended if you:

- Are a project team member on a project being tracked in ServiceNow

Resources

ServiceNow Hands-On Task Management PowerPoint Presentation

ServiceNow Task Management Training Flow

 

ServiceNow Webforms

DIT project management templates have gone digital! Many of the current Word templates have been converted into ServiceNow forms and processes that greatly simplify data entry and version control and allow more project data to be mined for reporting. (1 hour)

Recommended if you:

- Are a project team member on a project being tracked in ServiceNow

Resources

ServiceNow Hands-On Webforms PowerPoint Presentation

ServiceNow Webforms Training Flow

ServiceNow Webforms Documentation

 

ServiceNow Reports

Trainees will learn how to create and run ServiceNow reports, both to help them manage their projects as well as keep stakeholders "in the know" on their project status.

Recommended if you:

- A project manager unfamiliar with ServiceNow's reporting functionality
- A frequent project stakeholder looking for a simple way to keep up-to-date on projects in their portfolio
 
Resources
 
 
 
 
 
 
 

Project Risk Management 

Learn the standard process for risk management, as well as how to assess your project for risks, evaluate and prioritize project risks, and properly develop and implement risk mitigation solutions. (1 hour)

Recommended if you:

- Are either a project manager or project team member and would like to learn more about how to properly mitigate project risk
 
Resources
 
 
 

Work Breakdown Structure (WBS)

Learn what a WBS is, how to create a WBS, and how to create a project plan based on your WBS

Recommended if you:

- A project manager new to Work Breakdown Structures
 
Resources
 
 
 
 
 

Project Change Management (Coming Soon)

This training will cover how to properly navigate changes to scope, schedule, and budget throughout the project lifecycle.

Recommended if you:

- A project manager new to project change management

 

Trainings

About Our Trainings

The trainings we offer are open to all campus faculty, staff, and student workers and are delivered in a group setting.  
Are you in need of project management or ServiceNow trainings not listed in our current offerings? Our team is happy to deliver custom trainings based on your department's project management needs. Please contact us at dit-pm@umd.edu.

 

Other Project Management Training Resources